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Shipping & Returns


Returns Policy

Please notify us by email at info@memorycrafts.ca within 7 days of receiving your order to inform us of any products that you wish to return. Packaging must be intact and unopened.  The buyer is responsible for return shipping on unwanted items.  Please note that we don't take returns on paper or any product that can be opened and used before returning.  If the item you've received is defective, please let us know and you will receive a 100% refund once we've received the product back at Memories and More.


Shipping

We are currently shipping within Canada only.  The following flat rates are available:

$3.50 for up to three flat items such as dies, clear stamp sets, embossing folders and stencils that can be fit in an envelope or mailer.
*Pleaase not that tracking numbers are not provided to us from Canada Post for letter mail, so we can't be responsible for loss after an order is sent.

* Please note that the only items that can be shipped with this method are thin metal dies, embossing folders, stencils and clear stamp sets as mentioned above. Ink pads, wood mounted stamps, glue dot dispensors, etc are too thick to be mailed in an envelope.

$12.00 flat rate within BC, AB, YT, NT, SK and MB.

$14.00 flat rate within ON, QC, NU, NL, NS, NB,  and PE.

 If you want to pick up your order in the store, you may choose this option at no charge.